FREQUENTLY ASKED QUESTIONS

Q: What is your turnaround time?

A: Photos will be delivered by 11:59pm the day after the photoshoot. Video can take up to 72 hours.

A: You can download your media via the link in you “Completion Email”. Alternatively, you can always log into your account and view your past orders.

Q: How do I download my listing media?

Q: How do I book a photoshoot?

A: We exclusively offer online booking! You can click “BOOK NOW” at the top of the page or just click HERE.

Q: How do I reschedule or cancel an order?

A: Go to the “Confirmation Email” you received at the time of booking and click the link to review your order status. There will be an option to reschedule or cancel your appointment.

Have more questions?

You can email us at info@fivepointsmedia.com.